| The Communication Series (Workshops designed to make communication easier and more effective) |
| Developing Better Communication Series addresses the 'how to' aspects of Communication Developing Better Communication Series: Active Listening and Remembering Public Speaking Made Easy Getting it Out of My Head: Writing Ideas Revision Techniques What Non-Verbal Cues Say About You. Conflict Resolution Series addresses how to 'get on the same page' aspect of communication. Conflict Resolution Series: Five Steps in the Communication Process Gender Problems in Communication Three Elements that Can Cause Problems in Communication Four Myths that Plague Communication Partners Reality Gaps and Thinking Paradigms Communication Styles Getting on the Right Track by Matching Sensory Modes Complaining and Being Heard Five Ways to Get Others to Listen to Us Three Steps in Saying No Eight Ways to Deal with Angry People. Business as a Second Language Series offers refresher workshops for both the staff and management to polish usage (verb/pronoun/modifier), spoken and written language, and telephone skills. Business as a Second Language Series: The Most Frequently Observed Problems in Communication Usage Pronunciation; Voice and Diction; Modeling Techniques Telephone Skills: Basic Telephone Manners Establishing Rapport Dealing Effectively with Negative Callers Business Writing. |
| Workshops can be presented as 1 hour mini-workshops, 3 hour afternoon workshops or full day workshops: Contact betterbalance@gmail.com if you are interested in attending specific classes or having staff offer classes in your area. |