Saturday April 25, 2009: 9:30 - 3:30
$140: Includes materials & a gourmet lunch at Cafe Cimino Country Inn
$115 for those staying at Cafe Cimino Country Inn
Being heard and being understood is a basic need. Communicating effectively is a loving gesture that can change our lives and the people with whom we come in contact. "Mastering Communication Skills for Success" will give you the tips and tools that you need for better communication not only at home and at work, but also in situations that demand that you put your best foot forward (networking for job opportunities, interviewing for new positions, representing your company at events).
Come to Cafe Cimino Country Inn to hone yur communication skills in a supportive, nurturing environment that will leave you energized, recharged and prepared to communicate powerfully in a multitude of situations.
The 1st Morning Session: Knowing the Communication Process will explore the Five Step Communication Process; the Three Elements that Can Cause Differences in Communication: the Two Major Misconceptions that get Men and Women in Trouble Communicating; and the Four Myths for Individuals Who Know One Another Well. Responding to Communication Styles will explore Recognizing and Responding to the Four Major Communication Styles: Two Rules for Responding to the Styles; When Stopping Hostility Loops are Important to Your Health; and Three Elements Needed to Trust the Message. Using Sensory Modes to Get on the Same Track will explore the Two Sensory Modes Used Most Often in the English Language; Challenges that Touch Dominant Individuals Must Overcome; How to Get on Track with a Touch Dominant Person; the Two Rules in Recognizing and Responding to Sensory Modes; and Discovering Your Sensory Mode. Understanding Thinking Paradigms will explore Reality Gaps; How to Correct Reality Gaps; Two Major Metaphors that are essential in preventing Major Communication Misunderstandings.
The 2nd Morning Session: Sending a Clear Message will explore Six Elements to Consider in Sending Your Message; & Fifteen Elements of a Healthy Message. Body Language & Communication; What Your Eyes and Body Position Say about You; Five Elements to Master in Sending Positive Nonverbal Messages. Voice and Communication: Gender Differences; How to Make Baselines and Voices Work for You; the Language of Personal Power; Self-Talk and Communicating Positively. Conversational Tips: Four Basic Conversation Skills; Ten Hints for Successful Conversations; Managing Language Traffic---The Perfect Conversation. Dressing to Send a Message: Two Major Considerations in Dressing to Send a Message; Guidelines for Successful Dressing; Suggestions for Women; Suggestions for Men. Power Talk: Nine Traits of Power Talkers; Fourteen Tips for Changing Powerless Talking into Powerful Talking.
LUNCH: Cafe Cimino Country Inn's gourmet chefs will serve us lunch before we begin our afternoon sessions.
The 1st Afternoon Session: Receiving a Clear Message will explore Developing Good Listening Habits; Seven Barriers to Effective Listening; Nine Poor Listening Habits; Five Good Listening Habits to Help Receive the Message. Listening Styles will explore Facts about Listening; Identifying Which of the Six Listening Styles You Use; Four Additional Factors that Influence Listening. Assisting the Speaker will explore Four Techniques to Assist the Speaker; Three Tips on Not Interrupting; Listening With Your Whole Body; Six Nonverbal Techniques to Show Support. Effective Listening will explore Five Ways to Mirror the Speaker; Three Ways to Eliminate Distractions; and Twelve Qualities of a Good Listener.
The 2nd Afternoon Session: Communicating Effectively will explore How to Get Others to Listen to Us; Three Steps in Saying NO; Eight Ways to Deal with Angry People; How to Complain and Be Heard: Identify the Two Strikes that Complaints Have Against Them; Learn How to Use the Three-part Message to Make Complaints Work; Know the Guidelines for Complaining and Being Heard. Communication Workshop will allow participants an opportunity to address their communication challenge, match it with specific material from the class and use appropriate exercises to resolve the communication challenge with the assistance of the Instructor.